We realize the busy lives of hoteliers. We also understand how important guest satisfaction is for hotels. These are the reasons why we work with hotels from the time they decide to go PURE through the life of the program.
The relationship begins when a hotel is interested in converting inventory to PURE. We have a team of PURE Relationship Manager’s dedicated to the success of each hotel and their PURE inventory. Your PURE Relationship Manager (PRM) is with you every step of the way, from conversion to adding inventory, from upsell training to guest interaction as well as sharing best practices and ongoing analysis of the revenue generation of your PURE rooms.
Below is a sampling of the services our PRM’s provide hotels on going:
Education of the PURE Allergy Friendly Guestroom
How to upsell the benefits to the guest
Public Relations support
Tracking ROI
Monitoring booking channels to maximize premium revenue
Social Media
Guest feedback and direct guest interaction
Central Reservation training
Ongoing training for turnover and refresher training
Key marketing verbiage, logos and pictures
Best practices that best fit your hotel style
24 hour support
Partnering with sales teams for FAM’s, blitzes, sales calls & trade shows
Front Desk incentive programs
Celebrations and award recognition
Our goal is for every hotel to maximize their revenue by filling their PURE rooms nightly with happy, repeat guests.